Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
link:workbestpractices [2015/06/10 16:09]
Allen Smith another typo fix
link:workbestpractices [2016/01/14 00:56] (current)
Line 8: Line 8:
  
   * [[http://​www.techrepublic.com/​blog/​10-things/​10-immutable-laws-of-mistakes/​2633/​ | 10 immutable laws of mistakes]]\\ "​Mistakes are inevitable. But as Allan Norton explains, certain laws govern how we deal with them, learn from them, conceal them, and even profit from them."   * [[http://​www.techrepublic.com/​blog/​10-things/​10-immutable-laws-of-mistakes/​2633/​ | 10 immutable laws of mistakes]]\\ "​Mistakes are inevitable. But as Allan Norton explains, certain laws govern how we deal with them, learn from them, conceal them, and even profit from them."
 +
 +  * [[linkedin>​20140726165844-88057972-client-service-101-5-key-concepts-i-have-observed | Client Service 101: 5 Key Concepts I Have Observed]]\\ I **need to be doing all of this** to really establish myself as a Technical Support Professional
 +  * [[linkedin>​focus-call-center-metrics-matter-hans-fleischer | Focus on Call Center Metrics that Matter]]\\ The **concepts** presented by this article could be applied to other situations where support is provided over the phone and/or over the Internet on an ongoing basis.
 +  * [[http://​www.experts-exchange.com/​Other/​Consulting/​A_2111-WARNING-5-Reasons-why-you-should-NEVER-fix-a-computer-for-free.html | WARNING: 5 Reasons why you should NEVER fix a computer for free.]]
  
   * [[linkedin>​20141122174133-71196419-running-a-nonprofit-by-the-book | Running a Nonprofit "By the Book"​]] ... Six **needed** Manual to run a Non-Profit (or Business):   * [[linkedin>​20141122174133-71196419-running-a-nonprofit-by-the-book | Running a Nonprofit "By the Book"​]] ... Six **needed** Manual to run a Non-Profit (or Business):
Line 17: Line 21:
     * Procedures Manual (how-to processes and steps for administration by staff and/or committees).     * Procedures Manual (how-to processes and steps for administration by staff and/or committees).
   * [[linkedin>​20140901114137-71196419-checklists-improve-governance-management | Checklists Improve Governance & Management]] ... Not missing or forgetting anything is why I DO use Checklists   * [[linkedin>​20140901114137-71196419-checklists-improve-governance-management | Checklists Improve Governance & Management]] ... Not missing or forgetting anything is why I DO use Checklists
- 
-  * [[linkedin>​20140726165844-88057972-client-service-101-5-key-concepts-i-have-observed | Client Service 101: 5 Key Concepts I Have Observed]]\\ I **need to be doing all of this** to really establish myself as a Technical Support Professional 
-  * [[http://​www.experts-exchange.com/​Other/​Consulting/​A_2111-WARNING-5-Reasons-why-you-should-NEVER-fix-a-computer-for-free.html | WARNING: 5 Reasons why you should NEVER fix a computer for free.]] 
  
   * [[linkedin>​20140320130616-2954-what-do-you-do-for-your-interns | What do you do for your interns?]] ... this is how an Internship should be done.   * [[linkedin>​20140320130616-2954-what-do-you-do-for-your-interns | What do you do for your interns?]] ... this is how an Internship should be done.
     * [[http://​www.theatlantic.com/​business/​archive/​2013/​06/​do-unpaid-internships-lead-to-jobs-not-for-college-students/​276959/​ | Do Unpaid Internships Lead to Jobs? Not for College Students]]\\ This is why the experience of **unpaid** work (volunteering) belongs only at a worthwhile charity or non-profit.     * [[http://​www.theatlantic.com/​business/​archive/​2013/​06/​do-unpaid-internships-lead-to-jobs-not-for-college-students/​276959/​ | Do Unpaid Internships Lead to Jobs? Not for College Students]]\\ This is why the experience of **unpaid** work (volunteering) belongs only at a worthwhile charity or non-profit.