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link:workbestpractices [2015/06/10 12:09] Allen Smith another typo fix |
link:workbestpractices [2016/01/13 19:56] (current) |
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| * [[http://www.techrepublic.com/blog/10-things/10-immutable-laws-of-mistakes/2633/ | 10 immutable laws of mistakes]]\\ "Mistakes are inevitable. But as Allan Norton explains, certain laws govern how we deal with them, learn from them, conceal them, and even profit from them." | * [[http://www.techrepublic.com/blog/10-things/10-immutable-laws-of-mistakes/2633/ | 10 immutable laws of mistakes]]\\ "Mistakes are inevitable. But as Allan Norton explains, certain laws govern how we deal with them, learn from them, conceal them, and even profit from them." | ||
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| + | * [[linkedin>20140726165844-88057972-client-service-101-5-key-concepts-i-have-observed | Client Service 101: 5 Key Concepts I Have Observed]]\\ I **need to be doing all of this** to really establish myself as a Technical Support Professional | ||
| + | * [[linkedin>focus-call-center-metrics-matter-hans-fleischer | Focus on Call Center Metrics that Matter]]\\ The **concepts** presented by this article could be applied to other situations where support is provided over the phone and/or over the Internet on an ongoing basis. | ||
| + | * [[http://www.experts-exchange.com/Other/Consulting/A_2111-WARNING-5-Reasons-why-you-should-NEVER-fix-a-computer-for-free.html | WARNING: 5 Reasons why you should NEVER fix a computer for free.]] | ||
| * [[linkedin>20141122174133-71196419-running-a-nonprofit-by-the-book | Running a Nonprofit "By the Book"]] ... Six **needed** Manual to run a Non-Profit (or Business): | * [[linkedin>20141122174133-71196419-running-a-nonprofit-by-the-book | Running a Nonprofit "By the Book"]] ... Six **needed** Manual to run a Non-Profit (or Business): | ||
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| * Procedures Manual (how-to processes and steps for administration by staff and/or committees). | * Procedures Manual (how-to processes and steps for administration by staff and/or committees). | ||
| * [[linkedin>20140901114137-71196419-checklists-improve-governance-management | Checklists Improve Governance & Management]] ... Not missing or forgetting anything is why I DO use Checklists | * [[linkedin>20140901114137-71196419-checklists-improve-governance-management | Checklists Improve Governance & Management]] ... Not missing or forgetting anything is why I DO use Checklists | ||
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| - | * [[linkedin>20140726165844-88057972-client-service-101-5-key-concepts-i-have-observed | Client Service 101: 5 Key Concepts I Have Observed]]\\ I **need to be doing all of this** to really establish myself as a Technical Support Professional | ||
| - | * [[http://www.experts-exchange.com/Other/Consulting/A_2111-WARNING-5-Reasons-why-you-should-NEVER-fix-a-computer-for-free.html | WARNING: 5 Reasons why you should NEVER fix a computer for free.]] | ||
| * [[linkedin>20140320130616-2954-what-do-you-do-for-your-interns | What do you do for your interns?]] ... this is how an Internship should be done. | * [[linkedin>20140320130616-2954-what-do-you-do-for-your-interns | What do you do for your interns?]] ... this is how an Internship should be done. | ||
| * [[http://www.theatlantic.com/business/archive/2013/06/do-unpaid-internships-lead-to-jobs-not-for-college-students/276959/ | Do Unpaid Internships Lead to Jobs? Not for College Students]]\\ This is why the experience of **unpaid** work (volunteering) belongs only at a worthwhile charity or non-profit. | * [[http://www.theatlantic.com/business/archive/2013/06/do-unpaid-internships-lead-to-jobs-not-for-college-students/276959/ | Do Unpaid Internships Lead to Jobs? Not for College Students]]\\ This is why the experience of **unpaid** work (volunteering) belongs only at a worthwhile charity or non-profit. | ||
link/workbestpractices.txt · Last modified: 2016/01/13 19:56 (external edit)
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